Premium Medium "Fuse-on" bag

Any UK order over £100 GBP - free shipping

Any UK order below £100 GBP - standard shipping rate of £6.50

Orders with a UK delivery address that are placed between Monday to Thursday before 12noon will be delivered next day, with the exception of: Northern Ireland, non mainland addresses and addresses classed as "outer areas" by our couriers, such as Aberdeen and the Highlands of Scotland. It will take between 3-5 days (not including weekends) for a parcel to be delivered to these areas.

Orders with a UK delivery address placed on a Thursday after 12noon to Monday before 12noon will be delivered on a Tuesday.

Consult our International Shipping page for additional information such as delivery times and costs for orders outside the United Kingdom.

If you have any questions, please contact our customer service for further information.

Should you wish to return your product(s) for any reason other than than a defect or recall, you can do so within 14 days of receipt. The product(s) should be returned in its original packaging and in an unused condition. The swing tag, bearing the barcode, must be attached to the product. On satisfactory inspection by Fusion staff, a refund will be issued to the card used for original purchase, less return shipping costs.

Please return the product to:

Fusion Products Co Ltd
Unit 4 Anchor Business Park
Frost Hill
Wakefield Road
Liversedge
West Yorkshire
WF15 6AU
U.K.
Tel: 0044 (0) 1924 609711

What do I need to do if my Fusion bag breaks and…

…I live in the UK or a country within the EU and purchased my bag online from Fusion-Bags.com:

• Your bag has a 2 year guarantee from the date of purchase.

1)   Take a photograph of the defect.

2)   Obtain the Stock Number which is located on the rear of the internal Fusion silk label.

3)   Email this information along with a scanned copy of your purchase receipt to returns@fusion-bags.com giving a brief detail of the defect.

4)   If you would prefer to send these details by post, please write to:

Fusion Products Co Ltd (returns)
PO Box 192
Cleckheaton
West Yorkshire
BD19 9AF
United Kingdom

5)   There are occasions when you may be asked to return your bag to us for inspection. You will be responsible for return delivery.

6)   Once we have received all the information required and the defect adheres to our warranty policy, you will be sent a replacement bag or be refunded as soon as possible.

…I live outside the UK or the EU and purchased my bag online from Fusion-Bags.com:

• Your bag has a 1 year guarantee from the date of purchase.

1)   Take a photograph of the defect.

2)   Obtain the Stock Number which is located on the rear of the internal Fusion silk label.

3)   Email this information along with a scanned copy of your purchase receipt to returns@fusion-bags.com giving a brief detail of the defect.

4)   If you would prefer to send these details by post, please write to:

Fusion Products Co Ltd (returns)
PO Box 192
Cleckheaton
West Yorkshire
BD19 9AF
United Kingdom

5)   There are occasions when you may be asked to return your bag to us for inspection. You will be responsible for return delivery.

6)   Once we have received all the information required and the defect adheres to our warranty policy, you will be sent a replacement bag or be refunded as soon as possible.

…I live in the UK or a country within the EU and purchased my bag from an independent retail/online store:

• Your bag has a 2 year guarantee from the date of purchase

1)   Take a photograph of the defect.

2)   Obtain the Stock Number which is located on the rear of the internal Fusion silk label.

3)   Contact the store where you purchased your bag from. They will need this information along with a copy of your purchase receipt to deal with your complaint.

Important: Fusion will not replace your bag if you have purchased it from an independent dealer who will have their own returns policy. It is good practice to know what returns policy they have in place prior to purchase. If however you feel that you have not been dealt with fairly with your complaint, please email returns@fusion-bags.com or write to:

Fusion cannot guarantee that the store will change any decision they have made with regard to your complaint but we will investigate the matter.

…I live outside the UK or the EU and purchased my bag from an independent retail/online store:

• Your bag has a 1 year guarantee from the date of purchase

1)   Take a photograph of the defect.

2)   Obtain the Stock Number which is located on the rear of the internal Fusion silk label.

3)   Contact the store where you purchased your bag from. They will need this information along with a copy of your purchase receipt to deal with your complaint.

Important: Fusion will not replace your bag if you have purchased it from an independent dealer who will have their own returns policy. It is good practice to know what returns policy they have in place prior to purchase. If however you feel that you have not been dealt with fairly with your complaint, please email returns@fusion-bags.com or write to:

Fusion cannot guarantee that the store will change any decision they have made with regard to your complaint but we will investigate the matter.