Frequently Asked Questions (FAQ)
1. What’s the warranty on a Fusion gig bag?
All of our Fusion Bags products come with a two-year warranty unless marked otherwise, so you can be sure that your brand new Fusion gig bag will stand up to the stresses of being a travelling musician. If you’d like to find out more about the warranty for your new Fusion gig bag, take a look at our warranty page.
2. I’ve changed my mind, how can I return my order?
Should you wish to return your Fusion Bags product for any reason other than a defect or recall, you can do so within 14 days. Just return your bag in original packaging and in an unused condition. The swing tag, bearing the barcode, must be attached to the product. Our Fusion Bags staff will take a look at your product, and a refund will be issued to the card used for original purchase, minus return shipping costs. You can find more information on returning your order on our returns page.
3. What do I need to do if my Fusion gig bag breaks and I need to return it?
If your Fusion gig bag is still within warranty, you can return it no problem at all. Just follow the instructions on our returns page, and we’ll sort out your faulty bag as soon as possible.
4. What shops in the UK stock Fusion Gig Bags?
If you would like to purchase a Fusion gig bag from a retailer in the UK, have a look at our stockists' list to find out who is stocking our bags near you. Should you have any questions about a product or availability, please don't hesitate to reach out to us. The products on our website marked as available and with a "buy now" button are all in stock at our warehouse and are delivered within 1-2 days (workdays).
5. How much is international shipping?
Fusion is based in the United Kingdom, but our products can be purchased online and shipped internationally. If you are based in the US, please contact our US representative.
You can place your order on our website for any of the countries listed on our international shipping page. If your country is not listed, please contact us via email with your postal address and what products you wish to purchase - we can then send you a quote for the shipping costs.
6. What is a Fuse-on bag?
The “Fuse-on” system is a unique idea, whereby a bag can be attached to any of our compatible instrument gig bags. This immediately gives you extra space and leaves your hands free whilst travelling. With our “Fuse-on” bags, your days struggling with getting your instrument and additional gear from gig to gig is over. Our “Fuse-on” range of bags are perfect for musicians on the go who need to travel from venue to venue. Whether you’re a guitarist in a band or a brass player on the stage, this is the ideal solution for carrying multiple items. You can find out more about our Fuse-on range by visiting our Fuse-on collection page.
7. Which Fuse-on bag fits my gig bag or case?
Depending on which of our Fusion gig bags you choose, our Fuse-on attachment guide will help you pick the best-sized attachment for your bag.
8. Where are Fusion gig bags made?
It’s no secret that our Fusion gig bags are made in China, and we’ve carefully selected a very reliable supplier. We have known the company who manufactures our gig bags for over 25 years and our team visits the factory on a regular basis to work alongside their experienced staff and to sample and develop new products. All of our high-end gig bags and cases are handmade by skilled workers at this family-owned company and many of their employees have worked there happily for decades.
9. How do I get in touch with Fusion?
You can either click on the “Contact us” tab to the right-hand side of the screen on our website or you can email us at email@example.com.
10. Will my instrument fit?
The internal dimensions of all of our bags are shown beneath the pictures under the specification tab on each product page. For keyboards, we have a sizing guide, which can be found on the Keyboard and Synthesizer Gig Bags product page.
11. Can I order an Urban bag in Lime or Orange?
Our Urban range of bags is mostly available in Black or Black & Blue. Our Premium range of bags is available in Black, Black & Blue, Black & Orange and Black & Lime.
12. Do the Urban range of bags come with a rain cover?
Other than our Guitar bags and our Bagpipe bags our Urban range of bags don’t automatically include a rain cover, but they can be purchased separately under the Accessories page of our website.
13. How long will it take for my order to arrive if I don’t live in the UK?
Shipments to Europe generally take 3-4 working days. Shipments further afield can take 7-10 working days. For a more definitive answer, please do not hesitate to contact us at firstname.lastname@example.org.
14. Do you have a bag specifically designed for pedalboards?
Not at the moment, but this may be something that we will look into in the future.
15. How can I purchase a bag if I’m struggling to process in order on your website?
Please contact us via email@example.com with your full name, billing address, shipping address, telephone number and product information (including colour) and we can place the order for you.
16. I’ve received an email from you to confirm that my order has been shipped but my tracking number is not recognised on the Parcelforce tracking webpage.
When parcels are sent by Parcelforce the tracking number will not become live until the courier has collected and scanned the parcel. Please, check the Parcelforce tracking webpage again late afternoon/early evening.
17. What's the difference between a hard case and a soft case and which one is better for me?
Musicians have different needs when they are transporting their instruments.
Watch our video or read our blog post about this topic: Hard-case or soft-case for my instrument?
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