Returns Guide and Refund Policy
Should you wish to return your product(s) for any reason other than than a defect or recall, you can do so within 14 days of receipt. The product(s) should be returned in an unused condition along with the original packaging. The swing tag, bearing the barcode, must be attached to the product. The bag should be returned to Fusion and upon satisfactory inspection, a refund will be issued to the card used for the original purchase, less shipping costs.
Please return the product to:
Fusion Products Co Ltd
Unit 4 Anchor Business Park
Frost Hill
Wakefield Road
Liversedge
West Yorkshire
WF15 6AU
United Kingdom
Tel: 0044 (0) 1924 609711
What do I need to do if my Fusion bag breaks and…
…I live in the UK or a country within the EU and purchased my bag online from Fusion-Bags.com:
- Your bag has a 2 year guarantee from the date of purchase.
1) Take a photograph of the defect.
2) Obtain the Stock Number which is located on the rear of the internal Fusion silk label.
3) Email this information along with a scanned copy of your purchase receipt to info@fusion-bags.com giving a brief detail of the defect.
4) If you would prefer to send these details by post, please write to:
Fusion Products Co Ltd (returns)
Unit 4 Anchor Business Park
Frost Hill
Wakefield Road
Liversedge
West Yorkshire
WF15 6AU
United Kingdom
5) There are occasions when you may be asked to return your bag to us for inspection. You will be responsible for return delivery.
6) Once we have received all the information required and the defect adheres to our warranty policy, you will be sent a replacement bag or be refunded as soon as possible.
…I live outside the UK or the EU and purchased my bag online from Fusion-Bags.com:
- Your bag has a 1 year guarantee from the date of purchase.
1) Take a photograph of the defect.
2) Obtain the Stock Number which is located on the rear of the internal Fusion silk label.
3) Email this information along with a scanned copy of your purchase receipt to info@fusion-bags.com giving a brief detail of the defect.
4) If you would prefer to send these details by post, please write to:
Fusion Products Co Ltd (returns)
Unit 4 Anchor Business Park
Frost Hill
Wakefield Road
Liversedge
WF15 6AU
United Kingdom
5) There are occasions when you may be asked to return your bag to us for inspection. You will be responsible for return delivery.
6) Once we have received all the information required and the defect adheres to our warranty policy, you will be sent a replacement bag or be refunded as soon as possible.
…I live in the UK or a country within the EU and purchased my bag from a Fusion reseller/online store:
- Your bag has a 2 year guarantee from the date of purchase
1) Take a photograph of the defect.
2) Obtain the Stock Number which is located on the rear of the internal Fusion silk label.
3) Contact the store where you purchased your bag from. They will need this information along with a copy of your purchase receipt to deal with your complaint.
Important: Fusion will not replace your bag if you have purchased it from a third party dealer/person who will have their own returns policy. It is good practice to know what returns policy they have in place prior to purchase.
…I live outside the UK or the EU and purchased my bag from a Fusion reseller/online store:
- Your bag has a 1 year guarantee from the date of purchase
1) Take a photograph of the defect.
2) Obtain the Stock Number which is located on the rear of the internal Fusion silk label.
3) Contact the store where you purchased your bag from. They will need this information along with a copy of your purchase receipt to deal with your complaint.
Important: Fusion will not replace your bag if you have purchased it from a third party dealer/person who will have their own returns policy. It is good practice to know what returns policy they have in place prior to purchase.